From opening an account to payments, bonuses, gaming rules, and technical issues — our Help Center has you covered, every step of the way.
Reach the 62 tbajee support team through whichever channel works best for you
Choose the right guide based on the type of issue you're facing
See response times and limits for every channel — all in one place
| Payment Methods | Deposit Time | Withdrawal Time | Minimum Deposit | Minimum Withdrawal | Status |
|---|---|---|---|---|---|
| bKash | Instant | 1–3 Hours | BDT 500 | BDT 500 | ✓ Active |
| Nagad | Instant | 1–3 Hours | BDT 500 | BDT 500 | ✓ Active |
| Rocket | Instant | 2–4 Hours | BDT 500 | BDT 500 | ✓ Active |
| Bank Transfer | 1–2 Hours | 12–24 Hours | BDT 1,000 | BDT 1,000 | ✓ Active |
| Crypto | 1–6 Confirmations | 1–24 Hours | ৳2,000 | ৳2,000 | ✓ Active |
Getting started on 62 tbajee is simple — just a few quick steps
It's perfectly normal to run into questions or issues when using an online betting or gaming platform. Sometimes a deposit takes longer than expected to appear, bonus terms can be confusing, or you might hit a login snag. In situations like these, getting fast and reliable help makes all the difference.
62 tbajee gets it. That's why our Help Center was built with Bangladeshi users in mind — available 24 hours a day, in plain, easy-to-understand English. Beyond live chat, you'll also find detailed written guides, video tutorials, and a full FAQ section, so you can solve many issues on your own.
The most common issues our support team hears about are login problems, forgotten passwords, and temporarily locked accounts. In most cases, these are caused by repeated failed login attempts or a security alert being triggered.
Quick Fix: If you forget your password, click "Forgot Password" on the login page. An OTP will be sent to your registered mobile number. Use it to set a new password. The whole process takes under 2 minutes.
If your account has been temporarily suspended for any reason, contact us via live chat. The support team will verify your identity and help restore your account promptly.
Deposits made via bKash, Nagad, or Rocket are usually credited to your account instantly. Occasionally, a slight delay may occur due to network issues or payment gateway updates.
The 62 tbajee support team treats payment-related issues as top priority. Providing a transaction reference and screenshot typically leads to a resolution within 30 minutes.
Wanting to withdraw your winnings is only natural, and the faster it happens the better. 62 tbajee works to process withdrawals as quickly as possible.
BKash and Nagad withdrawals typically arrive within 1 to 3 hours. Bank transfers take a bit longer — up to 24 hours. Requests submitted between midnight and 6 AM are processed the following morning.
Keep in mind that unmet wagering requirements can put your withdrawal on hold. Before requesting a withdrawal, check the balance section of your account to make sure there are no incomplete wagering conditions.
The most common bonus question is — "Where is my bonus?" In most cases, bonuses are credited automatically, but certain offers may need to be activated manually.
Games occasionally fail to load properly or disconnect unexpectedly. In most cases, this comes down to the user's internet connection or cached data in their browser.
62 tbajee takes your account security seriously. That said, there are steps you need to take on your end as well.
If you've been targeted by phishing or fraud, contact 62 tbajee support as soon as possible. The sooner you report it, the faster we can act.
The 62 tbajee support team is always here for you